Frequently Asked Questions

Please find your location HERE to see the business hours, gate access hours, phone number, address and more!

Please check Your Lock-Storage location's office hours here! Some of our locations are remotely managed, which is noted on the facility's page.

We provide flexible month-to-month lease options. Store with us short or long-term.

Pay your storage bill online using a debit or credit card. You can also set up autopay and manage your account details online! Contact us if you have any questions about alternate payment methods.

A valid form of government-issued ID such as a driver’s license, passport, or state ID.

Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids.

An onsite manager is a person present at a specific storage location to oversee daily operations, manage staff, handle customer interactions, and ensure the smooth functioning of the facility.

Certainly. These units feature a roll-up garage-style door and can be accessed directly from a driveway. Drive-up access facilitates convenient loading and unloading of bulky or heavy items.

A roll-up door functions similarly to a garage door, rolling up overhead to provide effortless access.